FAQs

Q: What is special about New Zealand Wool rugs?

A: New Zealand Wool is globally recognized for its unmatched softness, strength, and natural luster. Rugs made from this wool are not only luxurious but also durable and naturally stain-resistant. The clean, green environment and ethical sheep farming practices in New Zealand enhance the quality of the wool.

Q: What types of rugs do you offer?

A: We create 100% handmade rugs in the following styles:

Hand-knotted (Persian Knot & Indo-Nepali)
Hand-tufted
Handloom
Flatweave / Dhurrie

Our rugs are crafted using a wide range of premium materials, including:

New Zealand wool
Merino wool
Mohair
Semi-worsted wool
Bamboo silk
PET yarn (recycled plastic bottles)
Polyester fiber
Zari
Cotton, jute, and other natural fibers

Q: How do I clean and maintain a handmade wool rug?

A: Vacuum your rug regularly using low suction and avoid beater bars, which can pull fibers. For spills, blot immediately with a clean, dry cloth. Avoid rubbing. We recommend professional cleaning once every 12–18 months for long-term care.

Q: Can I order a custom-size or shape rug?

A: Absolutely! We specialize in custom rugs tailored to your exact needs. You can customize:

Size and shape (rectangular, round, oval, runners, etc.)
Colors (choose from 1,200+ shades)
Material and thickness
Design — from your sketch, mood board, or inspiration photo

We also provide digital mockups before production.

Q: Are wool rugs good for high-traffic areas?

A: Yes, wool rugs — especially those made with premium New Zealand wool — are naturally resilient and maintain their appearance even in busy spaces like hallways, living rooms, and offices.

Q: Are your rugs eco-friendly?

A: Yes, our rugs are made using sustainable materials like New Zealand wool and dyed with AZO-free, non-toxic dyes — a safer, eco-conscious alternative to conventional dyes. AZO-free dyes are free from harmful chemicals that can cause skin irritation or environmental damage. Our production process follows ethical and environmentally responsible practices. Wool is also a biodegradable and energy-efficient fiber, making our rugs one of the most eco-friendly and safe options for your home or project.

Q: Do your rugs shed?

A: Wool rugs may shed lightly in the beginning, which is a natural part of the fiber. Regular vacuuming without a beater bar and using a good rug pad will reduce shedding over time.

Q: Are wool rugs allergy-friendly?

A: Yes, New Zealand wool is hypoallergenic and naturally resistant to dust mites, mold, and mildew. It’s an excellent choice for people with allergies or asthma.

Q: How do I choose the right rug size?

A: Measure your furniture layout and refer to our online Size Guide. We also offer personal assistance — just send us a photo or layout and our team will help you decide the perfect fit for your space.

Q: What is the cost of a custom rug?

A: Custom rug pricing depends on size, material, design complexity, and production time. Contact us for a detailed quote, including design support and shipping. We cater to both retail clients and trade buyers with exclusive pricing.

Q: Can I track the status of my rug order?

A: Yes, we provide regular updates on your order via WhatsApp or email. You’ll also receive photos of the rug during different production stages.

Q: Why could there be delays in delivery?

A: While we aim to deliver on time, unforeseen events like natural calamities or logistics disruptions may cause delays. We will always keep you informed and ensure your rug reaches you safely.

Q: How are your rugs made?

A: Our rugs are made entirely by hand — either knotted, tufted, woven, or loomed — by skilled artisans in Bhadohi, India. Each rug is a product of traditional techniques passed down over generations, ensuring authenticity and craftsmanship.

Q: Do you offer trade accounts or wholesale pricing?

A: Yes, we offer special trade terms for interior designers, architects, rug retailers, and developers. This includes:

Trade discounts
Custom samples
Priority support
Digital mockups for clients

Q: Do you offer trade accounts or wholesale pricing?

A: Yes, we offer special trade terms for interior designers, architects, rug retailers, and developers. This includes:

Trade discounts
Custom samples
Priority support
Digital mockups for clients

Q: Do you ship internationally?

A: Yes, we offer worldwide delivery from our production unit in India. We also have a sales office in New Jersey, USA, to assist North American buyers. Shipping includes door-to-door service and custom clearance support.

Still have questions?

📩 Email us at artistarugsindia@gmail.com

📱 WhatsApp or Call: +91 7390973498

📸 DM us on Instagram: @artistarugs.in