PRIVACY POLICY

Last Updated: May 15, 2024

Company Name: Artista Rugs India Pvt. Ltd.

Introduction

At Artista Rugs India Pvt. Ltd. (“Artista Rugs”, “we”, “our”, or “us”), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website or communicate with us.

This Policy is published in accordance with Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and complies with the Digital Personal Data Protection Act, 2023.

By using our website, you consent to the practices described in this Policy.

Information We Collect

a. Personal Information

We may collect the following personally identifiable information:

Name
Email address
Phone number
Shipping address
Business or company name (if applicable)
Any other details shared voluntarily via forms or communications

b. Automatically Collected Information (Usage Data)

When you access our website, we may automatically collect:

IP address
Browser type and version
Device type
Pages visited and time spent
Referring URL
Cookies (see Section 6)

How We Use Your Information

We may use your information to:

Respond to your inquiries and provide customer support
Fulfill and deliver custom rug orders
Share product catalogs, quotes, or sample options
Improve website functionality and user experience
Send updates, promotions, or marketing content (with your consent)
Comply with legal obligations

Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share your data with:

Our internal team (for order processing or customer support)
Shipping and logistics providers
Third-party service providers (such as web hosting or marketing tools)
Government or legal authorities if required by law

All vendors handling your data are required to follow data protection standards.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

Enhance site performance
Remember your preferences
Analyze traffic for improvement

You can control cookies through your browser settings. Disabling cookies may affect some website features.

Data Retention & Security

We retain your data only for as long as necessary for the purposes outlined in this policy or as required by law.

We implement reasonable security measures to protect your data from unauthorized access, misuse, or disclosure.

Your Rights Under Indian Law

You have the right to:

Access your personal data
Correct or update your data
Withdraw consent (where applicable)
Request deletion of your data (subject to legal obligations)

To exercise your rights, please email us at artistarugsindia@gmail.com

Children’s Privacy

Our website is not intended for users under the age of 18. We do not knowingly collect personal data from minors. If you believe a child has provided us information, please contact us for removal.

Third-Party Links

Our website may link to third-party platforms such as Instagram or Etsy. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date above. We recommend reviewing this page periodically to stay informed.

If you have any questions, requests, or concerns related to this Privacy Policy, please contact:

Artista Rugs India Pvt. Ltd.

📧 artistarugsindia@gmail.com